The McMurray Difference
Why Order McMurray Hatchery Poultry?
Quality & Satisfaction
The backbone of our business is based on customer satisfaction and high quality birds. Without both, our company would have been gone years ago. We are the oldest hatchery in the United States, and we offer the widest variety of rare and Heritage breeds. Since 1917, we have been supplying top quality poultry and related products nationwide. Your complete satisfaction with our company and products is our number one concern.
Hand-Packed With Care
We know that you take great care in selecting the breeds for your flock when placing your order with us, so we do everything possible to ensure you receive healthy, happy chicks. Each box of baby birds ordered from us is hand-packed by a team member and shipped to you with care. We ship using our patented, custom-made, reinforced boxes that are specially designed to protect your birds on their journey.
Our Guarantee
POULTRY 48-HOUR LIVE ARRIVAL AND LIVABILITY
We guarantee our birds to be healthy and true to variety. Both our website and Customer Service department offer clear and reliable information regarding the proper care of baby poultry. We offer a 48-Hour Live Arrival and Livability Guarantee, and will either refund your money, replace your birds, or credit your account for the loss of any properly cared for bird(s) within 48 hours of arrival. Contact our Customer Service department at 515-832-3280 or 800-456-3280 within 48 hours of arrival to report any losses. Reports must be made by phone. Replacement orders must meet the minimum number of birds required for safe shipping.
SEXING
We guarantee 90% accuracy on all sexed poultry. If you receive birds that are incorrectly sexed, we will either refund your money, replace your birds, or credit your account. Contact our Customer Service department at 515-832-3280 or 800-456-3280 within 48 hours of arrival to report any losses. Reports must be made by phone. Replacement orders must meet the minimum number of birds required for safe shipping.
MERCHANDISE
Purchases that do not meet your satisfaction may be returned for a full refund or credit to your account. Prior approval is required before merchandise can be returned. Please contact our Customer Service department at 515-832-3280 or 800-456-3280 for return approval. Returned merchandise must be unused and in resalable condition, and must be in the original packaging with all appropriate literature intact. Vaccines, some health care items, and some processing equipment cannot be returned. All returns may be subject to a restocking and/or handling fee. Merchandise that is drop-shipped from the factory may be subject to additional or different terms set by the manufacturer. At no time will our guarantee exceed the original purchase price.
Choose Females, Males, or Straight Run
No other hatchery allows you to choose as many different varieties of chickens by sex as McMurray Hatchery. A vast majority of our breeds are offered as sexed females (pullets) and males (cockerels), and all can be purchased as straight run (unsexed/as hatched). We have professional sexers that come to the hatchery each hatch day to sex the birds, and we guarantee 90% accuracy on their work. Our website indicates how each breed is sold, sexed, and priced accordingly. Please note that we cannot guarantee an equal number of males and females in a straight run order.
Small Minimum Orders
Whether you are just starting a backyard flock or are adding to an existing one, our low minimums are sure to meet your needs. Over a century of experience with shipping baby poultry goes into our guidelines for minimum orders. When a small order of baby chicks is placed, one of our team members personally customizes the shipping box to ensure maximum safety and comfort for your birds as they make their journey home. We know from experience that baby chicks and other poultry need the warmth and cushion of one another during shipping. Therefore, our minimum orders are higher from January through March, which helps to ensure a safe delivery during colder months. In April, when temperatures are warmer, our minimums decrease to as few as 6 for day-old baby chicks. Click here for a complete list of our minimums by bird type.
Order One of Each
For over 100 years, we have remained true to our roots by serving the needs of small backyard flock owners and poultry enthusiasts. Unlike many of our competitors, we do not require per breed or per sex minimums on our baby chicks. Many of our customers want to keep just a few chicks of several different breeds, and we are privileged to be able to help them raise the flock of their dreams. When placing your order, you can select as few as one of any breed and sex, as long as the total number meets the minimum required for each type of poultry in that order. However, we do recommend ordering a few of each breed to make sure that you get a good sample of a variety.
Extra Chicks for Warmth
In order to ensure that your birds arrive healthy and happy, we use a custom-designed shipping box, adjust ventilation holes, and add heat packs when needed. We also do our best to time our shipping for access to the most airline flights. Another option for providing both warmth and cushion to your order is to add extra male chicks (free of charge). If you do not want us to add extra male chicks, please let us know when you are ordering. We recommend checking your local city ordinances before requesting male chicks.
Substitutions
Occasionally, we will have breeds that do not hatch as well as expected. When this happens, we will ask to substitute extra chicks of equal or greater value and breeds similar to what you had ordered. If you indicate no substitutions on your order, we may either delay your order, or ship it minus the birds that did not hatch and issue a refund to your account. Please contact our Customer Service department at 515-832-3280 or 800-456-3280 if you have any questions.