The McMurray Difference
Why Order McMurray Hatchery Poultry?
Quality Guaranteed
Since 1917, it has been an honor to supply our customers with the highest quality poultry possible. From our rare and exotic Heritage breeds to our tried-and-true production birds, we have something to offer each and every type of poultry keeper. Our team works tirelessly behind the scenes to maintain our flocks and refine our lines so that your chicks are ready to thrive wherever they are sent. From our flocks to yours, we believe wholeheartedly in quality over quantity and guarantee your satisfaction with each order of baby poultry.
Hand-Packed With Care
We know that you take great care in selecting the breeds for your flock when placing your order with us, so we do everything possible to ensure you receive healthy, happy chicks. Each box of baby birds ordered from us is hand-packed by a team member and shipped to you with care. We ship using our patented, custom-made, reinforced boxes that are specially designed to protect your birds on their journey.
Live Arrival And 48-Hour Livability Guarantee
For over a century, McMurray Hatchery has worked to provide customers with the highest quality baby poultry. Should you need assistance along the way, both our website and Customer Service department are available to offer reliable information about caring for your baby birds. We offer a Live Arrival and 48-Hour Livability Guarantee. In the event that you lose any properly cared for bird(s) within 48 hours of arrival, we will work with you to either refund your money, replace your birds, or credit your account. Contact our Customer Service department at (800) 456-3280 within 48 hours of arrival to report any losses. Reports must be made by phone. Replacement orders must meet the minimum number of birds required for safe shipping.
90% Sexing Accuracy Guarantee
Sexing baby poultry is one of the most challenging aspects of our industry. We understand why many of our customers request sexed poultry, and we are committed to working with highly-specialized professionals on our team to offer this service to you. As part of our commitment to customer satisfaction, we guarantee 90% accuracy on all sexed poultry. If you know or suspect that more than 10% of your birds were sexed incorrectly, please contact our Customer Service department at (800) 456-3280 for a refund or credit your account. Please be prepared to provide us with photos of your birds as they grow so that we can help confirm any issues or discrepancies.
Merchandise Satisfaction Guarantee
If you are unsatisfied with your merchandise for any reason, please do not hesitate to reach out to us, as your order may be able to be returned for a full refund or credit to your account. Before a return can be processed, it must be approved by our Customer Service team. They can be reached at (800) 456-3280 for return approval. Returned merchandise must be unused, in resalable condition, and must be in the original packaging with all appropriate literature intact. Vaccines, some health care items, and some processing equipment cannot be returned. All returns may be subject to a restocking and/or handling fee. Merchandise that is drop-shipped from the factory may be subject to additional or different terms set by the manufacturer. At no time will our guarantee exceed the original purchase price for any return.
Choose Females, Males, or Straight Run
McMurray Hatchery is known for offering a wide range of sexed breeds and varieties of baby poultry. In fact, a vast majority of our breeds are offered as sexed females (pullets) and males (cockerels), and all can be purchased as straight run (unsexed/as hatched). Additionally, we do not require a per breed/per sex minimum for any breed of poultry when you are crafting your flock. Our website and catalog both indicate how each breed is sold, sexed, and priced accordingly. Please note that we cannot guarantee an equal number of males and females in a straight run order.
Small Minimum Orders
Whether you are just starting a backyard flock or are adding to an existing one, we offer low minimums to meet any need. Over a century of experience with shipping baby poultry goes into our guidelines for minimum orders. When a small order of baby chicks is placed, one of our team members personally customizes the shipping box to ensure maximum safety and comfort for your birds during the shipping process. Please note that our minimum orders are higher from January through March, which helps to ensure a safe delivery during colder months. In April, when temperatures are warmer, our minimums decrease to as few as six birds for day-old baby chicks. Click here for a complete list of our minimums by bird type.
Order One of Each
For over 100 years, we have remained true to our roots by serving the needs of small backyard flock owners, poultry enthusiasts, 4-H communities, and urban chicken keepers alike. With that in mind, we do not require per breed or per sex minimums on our baby chicks. Many of our customers want to keep just a few chicks of several different breeds, and we are privileged to be able to help them raise the flock of their dreams. When placing your order, you can select as few as one of any breed and sex, as long as the total number meets the shipping minimum required for each type of poultry in that order. However, we do recommend ordering a few of each breed to make sure that you get a good sample of a variety.
Substitutions
Occasionally, we will have breeds that do not hatch as well as expected. When ordering, you will be asked if our team is allowed to substitute chicks of equal or greater value and breeds similar to what you had ordered should we need to. If you indicate ‘no substitutions’ on your order, your order could be delayed, or it will ship minus the birds that did not hatch and a credit will be applied to your account. Please contact our Customer Service department at (800) 456-3280 if you have any questions or concerns.