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Frequently Asked Questions

Reporting Losses Or Issues With An Order

McMurray Hatchery offers a 48-hour Live Arrival and Livability Guarantee — Contact our Customer Service department at 800.456.3280 to report any losses that occurred during shipping, or the loss of any properly cared for bird(s) within 48 hours of arrival, for a replacement, refund, or credit to your account. Reports must be made by phone during normal business hours. If your 48 hours lapses over the weekend or a holiday, please contact us on the next regular business day. Replacement orders must meet our minimum order requirements for safe shipping.

For other issues with an order, please contact Customer Service by calling 800.456.3280, using the Contact Us form on our website, or Chat window on our website during normal business hours. Allow 4-5 days for a response to questions submitted via email or our Contact Us form.